Twelfthnote Concert Ukulele

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Returns & Refunds

Seven-day return reporting window

Transit-damaged, defective or incorrectly supplied products must be reported within 7 days of delivery. Products must be returned with their original packaging, accessories, invoice and supporting photos or videos. Eligibility is subject to inspection.

Change-of-mind returns

Change-of-mind returns are not automatically accepted. Contact Presto Forte within 7 days and obtain written approval before returning anything. Any approved item must be unused, unopened and in resalable condition.

Non-returnable items

Items that have been used, altered, damaged after delivery, returned incomplete or sent without approval may be refused. This does not remove support for a confirmed defect, transit damage or incorrect supply.

Opened accessories

Opened accessories are non-returnable unless they are defective, transit-damaged or incorrectly supplied.

Books and consumables

Books and consumable products, including strings and similar wear items, are non-returnable once opened unless defective, transit-damaged or incorrectly supplied.

Customized products

Customized, special-order or personalized products are non-returnable unless defective, transit-damaged or incorrectly supplied.

Return shipping charges

Presto Forte will advise the return method for confirmed store errors, defects or transit damage. Customers are responsible for return shipping on any approved change-of-mind return unless agreed otherwise.

Refund processing time

Approved refunds are processed within 5-7 business days after the returned product is received and verified.

Warranty

Warranty coverage depends on the brand, product and exact model. The current general guidance is: Genuine products from authorized brands include manufacturer warranty. Review the product page and manufacturer terms and keep the invoice and serial details.