Frequently Asked Questions

Welcome to Presto Forte Online Store - Your Music Store!

Frequently Asked Questions

Find answers to common questions about our products, shipping, and services.

We accept Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, UPI (GPay, PhonePe, Paytm), and Cash on Delivery (COD) for select products. EMI options are available on orders above ₹3,000.

Standard delivery takes 5-7 business days. Express delivery (2-3 business days) may be available for additional charges. Free shipping on orders above ₹2,000.

Yes. We have a 7-day return policy for defective or damaged items. Products must be in original packaging with all accessories. Refunds are processed within 5-7 business days after return verification.

Yes, store pickup is available at select locations. Please call before pickup and bring your order confirmation and a valid ID.

Once your order is shipped, you will receive an email and SMS with the tracking number and link. You can also track your order from the Order History in your account.

For orders within Kerala, standard delivery typically takes 2–5 business days. Express delivery may be available for select locations. Delivery times may vary during festivals and peak seasons.

Yes. If your instrument arrives damaged or defective, contact us within 7 days with photos and your order number. We will arrange a return, exchange, or refund as per our returns policy.

Yes. Genuine products from authorized brands include manufacturer warranty. Submit a warranty claim through our support form or contact us with your invoice and product details.

Yes, store pickup is available at our Alappuzha location. Place your order online and select store pickup where available, or contact us to arrange collection.

Our in-store team can help with basic setup, tuning, and guidance for guitars and keyboards. For online orders, contact us before or after delivery and we will advise on setup steps or in-store assistance.